Refund Policy
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At Printsold, we strive to ensure customer satisfaction with every purchase. However, due to the nature of digital products, we have a strict refund policy. Please read carefully before making a purchase.
Eligibility for Refunds
Refunds for digital downloads are granted only under the following circumstances:
- Duplicate Purchases: If you accidentally purchased the same file more than once.
- File Issues: If the file is corrupted, incomplete, or not as described, and the issue cannot be resolved.
- Technical Errors: If a payment was made but the file was not delivered, and we are unable to provide access to the file.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of Mind: After the purchase.
- Wrong Item Purchased: Accidental purchase of the wrong product.
- Download Issues: Caused by customer-side problems (e.g., slow internet connection, lack of compatible software).
Replacement Option
If you encounter issues such as receiving a broken file, incorrect product, inappropriate file size, color, or type, you can request a replacement copy. Please fill out the contact form available at www.printsold.com/contact.
Cancellation Policy
Due to the immediate delivery nature of digital products, cancellations are not possible once the purchase has been completed. Please review the product details carefully before making a purchase to ensure it meets your requirements.
Refund & Replacement Process
To request a refund or replacement, please follow these steps:
- Contact Us: Fill out the contact form on our website within 30 days of your purchase.
- Provide Details: Include the following information in your request:
- Order number
- Reason for the refund or replacement
- Proof of the issue (e.g., screenshots of errors).
- Review Process: We will review your request and respond within 2 working days. If approved:
- Refunds will be processed through your original payment method.
- Replacements will be sent via email or a new download link will be provided.
Additional Assistance
If you have any questions about our cancellation or refund policies or need help with a product, feel free to contact us via the contact form at www.printsold.com/contact.
We appreciate your understanding and thank you for choosing Printsold!